Refund Policy

The customer has the right to cancel any purchase within 14 days of receipt of the item(s) and will be provided with a full refund. The customer will have another 14 days from the end of this period to return the item.

A refund will be offered for certain items only. A refund will only be offered for custom made, bespoke and personalised items only if they are found to be faulty.

Online, mail and telephone order customers have the right to cancel their order for a limited time, in accordance with distance selling legislation.


No Refund will be given if:

The customer was aware that an item was faulty when they bought it.

The customer damaged an item by trying to repair it themselves or getting someone else to do it.

The customer no longer wants an item (eg wrong size or colour) unless it was bought without seeing it.


Repairs and replacements

If a customer has ‘accepted’ an item, but later discovers a fault, the item will be repaired or replaced. The customer can still reject the item after it’s been repaired or replaced. The customer will have 6 months from receipt of the item to action this, but must be able to prove beyond reasonable doubt that the item was faulty when it was purchased.


Accepting an item

The customer has accepted an item if they’ve:

Stated that they’ve accepted it (having had enough opportunity to inspect the item before confirming they’ve received it).

Made any alteration to the item.


Warranties and guarantees

A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. So you may still have to repair or replace goods if a customer’s warranty or guarantee has run out.


Proof of purchase

A sales receipt, invoice or evidence such as a bank statement will be regarded as proof of purchase. Proof of purchase outside of these boundaries will not be considered adequate.


Returns will only be accepted from the original buyer of the item. The item cannot be returned and will not be refunded otherwise.